At PHLEX Health, we are committed to protecting and respecting your privacy.

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This Policy tells you how we use personal information collected on our website and in our clinics.

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We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

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How we collect information from you: We obtain information about you when you use our website, for example, when you contact us about our services and when you register as a client.

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What type of information is collected from you: The personal information we collect includes your name, address, email address, IP address, and information regarding what pages are accessed and how you’ve interacted with the site. If you make a payment online your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions.

 

How is your information used:

- To provide and fulfill Services between yourself and PHLEX Health, and that of your insurance provider

- To refer you onto a Consultant, where you have given your consent

- To notify you about changes to our Service

- To provide customer support

- To gather analysis or valuable information so that we can improve our Service

- To monitor the usage of our Service

- To detect, prevent and address technical issues

- To provide you with news, special offers and general information about other services we offer that are similar to those that you have already purchased or enquired about, unless you have opted not to receive such information.

We will hold your personal information for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary in accordance with your insurance policy and also Medical Data protection regulations.

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Who has access to your information:

- We will not sell or rent your information to third parties.

- We will not share your information with third parties for marketing purposes.

- PHLEX Health has a debt recovery process in place whereby we appoint a third party to act on our behalf: only relevant information will be shared pertaining to your appointment dates and outstanding amount. We will also share your contact details​ so they are able to get in touch with you.

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How can you access and update your information:

The accuracy of your information is important to us. If any of your details change then please contact us directly on physio.laurentaylor@gmail.com.

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Use of ‘cookies’:

Like many other websites, the PHLEX Health website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer. Turning cookies off may result in a loss of functionality when using our website.

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Security Of Data

The security of your data is important to us: your personally identifiable information is kept secure. Only authorised employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information.

We store personal information on secure servers that are managed by us and our service providers, and occasionally hard copy files that are kept in a secure location in the EU.

Personal information that we store or transmit is protected by security and access controls, including username and password authentication, two-factor authentication, and data encryption where appropriate.

Note, the privacy practices set forth in this privacy policy are for PHLEX Health. only

If you have any questions, concerns, or comments about our privacy policy you may contact us in the following ways: physio.laurentaylor@gmail.com